Our Mission

Empowering you
through knowledge and exceptional support.

Training, Consultation, and Technical Assistance Services

Classroom Training

We are ready! Are you? With the economic challenges being experienced so profoundly by everyone, it is critical to maximize the productivity and quality of work being done by each individual. With limited personnel resources, each individual must be highly skilled and capable of achieving successful outcomes in your work.

Design Your Own Training Plan

Customized Training Plan

The Service Alternatives Training Institute is committed to supporting you to do your work (whatever it is!) with excellence. Our job is to help you gain the tools and resources you need to realize the benefits of individuals and teams working at the highest levels to carry out the mission of your organization.

Upcoming Trainings:

Next RIGHT RESPONSE Workshop Instructor Certification Course :

starts Tuesday, January 09, 2018 in Syracuse, NY


More trainings:

View Upcoming Schedule

Service Alternatives Training Catalog

Long Term Care Workers

Attention Long-Term Care Workers in Washington State:

Initiative 1163 new-window enacted increased training and certification requirements for workers hired on or after January 7, 2012. Most new direct care workers (now called long-term care workers) must take 75 hours of training within 120 days of hire. Also, most long-term care workers must become certified home care aides within 150 days of hire.

Long-Term Care Workers includes all persons who are long-term care workers for the elderly or persons with disabilities, including but not limited to individual providers of home care services, direct care employees of home care agencies, providers of home care services to persons with developmental disabilities under Title 71 RCW, all direct care workers in state-licensed boarding homes, assisted living facilities, and adult family homes, respite care providers, community residential service providers (training requirements exempt until 2016), and any other direct care worker providing home or community-based services to the elderly or persons with functional disabilities or developmental disabilities.

See DSHS Training Requirements, Information, and Application Forms for:

Continuing Education (CE) Requirements

As of 7/1/2012, all long term care workers (LTC) must complete 12 hours of Continuing Education (CE) new-window. Learn more about who is required to take CE and when new-window.

Meeting your Population Specific and Continuing Education needs:

Service Alternatives Training Institute is approved by DSHS as a Community Instructor to provide Population Specific and Continuing Education training classes. The following trainings are approved to meet your Long-Term Care Worker training requirements:



RIGHT RESPONSE is a fresh and exciting training for De-escalation skills and behavior management featuring the latest research and adult learning methods. 800-896-9234Need De-escalation or Behavioral Interventions?

There are 3 versions of the workshop to give you just the amount of training you need: Primer, Elements and Elements+. Note that Advanced level is not available to long term care workers. Find more details about this de-escalation and behavior intervention training on the RIGHT RESPONSE Workshop website.

Workshop Outline Training Options

RIGHT RESPONSE Versions of de-escalation and intervention

Please find the training courses you need within this category below.

Communitication: The Give and Take of Feedback

We often communicate with one another, but is that communication OFTEN effective? Find out about communication strategies in this interactive class.

Learn More about Communitication Feedback...

Motivational Interviewing

During this training, you will learn the most effective approach to helping people to change any aspect of their lifestyle, such as smoking, exercising, going to school, etc.

Learn More about Motivational Interviewing...

RIGHT RESPONSE Attendee Certification Workshops

This workshop will teach you the cycle of risk management and response: Prevention, De-escalation, Postvention and Physical Interventions, including Escorts and Therapeutic Holds. Complete and receive a 1 or 2 year certification.

Learn More about RR Certification Workshops...

RIGHT RESPONSE Attendee Recertification Workshops

This 7 hour recertification will review the cycle of risk management and response: Prevention, De-escalation, Postvention and Physical Interventions, including Escorts and Therapeutic Holds. Complete and receive a 1 or 2 year certification.

Learn More about RR Recertification Workshops...

Traumatized Child

Many people in the state care system experience trauma. This course explores the impacts of childhood trauma as well as ways of recasting interventions using a trauma lens.

Learn More about Traumatized Child...