Our Mission

Empowering you
through knowledge and exceptional support.

Training, Consultation, and Technical Assistance Services

Classroom Training

We are ready! Are you? With the economic challenges being experienced so profoundly by everyone, it is critical to maximize the productivity and quality of work being done by each individual. With limited personnel resources, each individual must be highly skilled and capable of achieving successful outcomes in your work.

Design Your Own Training Plan

Customized Training Plan

The Service Alternatives Training Institute is committed to supporting you to do your work (whatever it is!) with excellence. Our job is to help you gain the tools and resources you need to realize the benefits of individuals and teams working at the highest levels to carry out the mission of your organization.

Upcoming Trainings:

Next RIGHT RESPONSE Workshop Instructor Certification Course :

starts Tuesday, September 20, 2016 in Spokane, WA


More trainings:

View Upcoming Schedule

Free Learning Guide

Learning from Mistakes:
6 Steps for Transforming Mistakes into Learning Opportunities

Learning from Mistakes: 6 Steps for Transforming Mistakes into Learning Opportunities

Turn every mistake into a success by making it a learning opportunity for growth.
Increase your ability to work with anyone- using powerful conflict navigation tools.
Maximize performance of your team with tools to cooperatively learn from mistakes.

Click Here to Learn More Now

You have problems, we have solutions

Are you struggling with staying ahead of the curve in an ever-changing environment that demands innovation? Are you struggling with developing staff who can thrive in the current climate? What about safety problems-are you experiencing those? Does your organization need to become more efficient and effective?

You are probably looking for training which:

  • achieves outcomes
  • is relevant
  • is cost effective
  • meets learners’ needs
  • is grounded in the latest research

If this is what you are looking for, you have come to the right place. This is the only kind of training we offer.

If you are looking for off-the-shelf training, you won’t find it here. You will find training that is based on a thorough needs assessment; training that truly will meet your organization’s specific needs; training that will lead to tangible outcomes in your work.

Our Mission of Empowerment

If you are looking for tools, resources, and practical applications of training material that will empower your staff, you have come to the right place. See, our mission is to provide the tools you need to meet performance outcomes, maintain environmental safety and effectively meet legal requirements.

When you are empowered with practical tools, knowledge, and excellent resources, you will

  • save money
  • achieve your goals
  • reach higher levels of quality standards
  • better serve your customers and clients
  • improve employee motivation

What are the goals that you wish to achieve? Tell us so you can start achieving them!

Unconditional Guarantee

How often have you participated in training that does not lead to the results you expected? Unfortunately, this often occurs when your needs have not been properly assessed or when the tools and resources you receive do not have a direct application to your work.

We believe so much in the excellence of our training services that we want to unconditionally guarantee that you will leave with the tools and resources you need to make empowered change. Yes! We will guarantee this. Why, you may ask, will we do this? We do this because we believe in the quality of our training services. Like so many of our previous clients, when you apply what you learn in the classroom, you will achieve sustained change that makes a difference in your work. This is our guarantee. If this is not your experience, read on…

Your success is our success.
If you are not satisfied, we are not satisfied.

For this reason, we can offer you an unconditional satisfaction guarantee. If you are not satisfied that our training provided you with the tools and resources to address your problems, we will refund the price of your training or we will do it again. It’s that simple.

Wanted! Clients with High Expectations

Clients with high standards, specific goals and dedication to follow-through achieve the greatest outcomes following a training. We recognize that your motivation translates to your success. Our process is to conduct a thorough assessment of your needs, develop a specific training plan and then follow-up on the training success to ensure that your training needs are fully met. Yes, this process is more time consuming than if you were to purchase off-the-shelf training and, yes, it will require you to communicate openly with us about your true problems. It is your willingness to share openly with us that provides us with the information we need to truly help you solve your problems.

What are you trying to achieve? Tell us what you need today and we’ll develop a plan for you shortly.

Let Us Introduce Ourselves to You!

The Service Alternatives Training Institute (The Institute) was born out of an extensive need for continuing training services within the operational branch of our parent organization Service Alternatives, Inc. Like you, Service Alternatives has always recognized the need for providing excellent training services to employees.

Since 1990, Service Alternatives has experienced the benefits of increased employee satisfaction, professionalism, and quality of work as a result of prioritizing training. The quality and professionalism of the Institute’s trainings and consultations were soon recognized by others and have been in demand ever since. The Institute’s mission is to facilitate the highest level of professional achievement through training, consultation, and facilitation services.

How You Benefit from Our Solutions

Service Alternatives Training Institute provides extensive training solutions for a variety of professional settings such as schools, social services, higher educational institutions, hospitals, corporate environments, community organizations and family homes. The Institute’s trainings are aimed at all levels of job responsibilities ranging from teachers, foster parents, direct line personnel, nurses and security personnel to supervisors, managers, principals, administrators, and executives.

The Institute continues to expand, meeting the growing demands of clients. We currently offer a wide variety of trainings and consultations each year with approximately 3000 people served.

How can we help?